IRROYA Moissanite 925 Sterling Silver -1.1 Carats Engagement Ring V -Prong Setting Cluster Gem Arm Art Deco Style Ring – for Proposals Ring and Gifting to Women

Brief Shipping & Delivery Policies

Worldwide Shipping with warehouses in the Hong Kong, United States, United Kindom, Germany, and Australia.

• Production time is 15-30 working days for Made-to-Order Handmade Jewels.
• Standard Shipping (7-15 Working Days) is free for all orders.
• Expedited Shipping (3-7 Working Days) is available for an additional shpping & delivery fee. (Note: Expedited shipping only affects shipping & delivery time, Not production time)

More Details:

1. https://www.irroya.com/pages/irroyas-shpping-delivery-policy
2. Please Contact Us for the latest Shipping & Delivery Policies:

• service@irroya.com
• Amazon Seller Profile Page【https://www.amazon.com/sp?ie=UTF8&seller=AKU0SKQ595S0G&asin=B0DGFT2DM8&ref_=dp_merchant_link】

Brief Warranty Policies

When you receive our ring/ jewelry LESS THAN 3 Months 【Any quality problems, please be sure to provide us with pictures or video evidence】:

a. When your ring has dropped the center stone, we will replace it for you 2 times free of charge, you don't need to pay for the replacement!

b. When your ring has dropped the side stones, we can send you the replacement side stones free of charge so that you can contact an offline jeweler or online professional jeweler locally for resetting!
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We will also subsidize the cost of re-inlaying your ring depending on the number of stones that have fallen out!

c. When the ring band has been scratched & discolored & deformed, we can replace it 2 times at no charge to you, and you don't have to pay for the replacement!

d. When the gemstones in your ring have unsuitable color & clarity & inclusions, we can help you replace it 1 time free of charge, you do not need to pay the exchange fee!


When you receive our ring/ jewelry MORE THAN 3 Months 【Any quality problems, please be sure to provide us with pictures or video evidence】:

1. When your ring appears to fall off the center stone, ring band appears to scratch & color loss & deformation of the situation, we will help you replace 1 time free of charge!
You need to pay us extra for the shipping fee after the extra 1 time!

2. When your ring has dropped the side stones, we can re-send you some replacement side stones so that you can contact an offline jewelry store or online professional jeweler locally for resetting!
However, you will need to pay us extra for the shipping cost!

3. When the gemstones in your ring have unsuitable color & clarity & inclusions, we can replace them for you!
And you need to pay extra to us for the shipping cost!

For Customers within the United States will charge a shipping fee of $20, and the shipping time is 7-10 working days.
For Customers outside the United States, we will charge a shipping fee of $30, and the shipping time is 10-15 working days.

Or you can send the ring/ jewelry back to us to fix, we'll charge for the repairment and handeling accordingly, and you need to bear the shipping cost yourself.

Brief Cancellation Policies

Make sure to verify the items you are ordering and your shipping information prior to placing your order！！！

• All made-to-order items will be sent to production within 12 hours after we receive the payment. Each made-to-order item is customized based on your own preference.
• Any Cancellations made 4 days after the start of the production process will be subject to a 40% material and processing fee!!!
• Customized or engraved items and the rings with custom sizes will not be accepted for cancellation after 24 hours. 

We cannot cancel the order if the product is already shipped out！！！

Brief Return Policies

• FREE Returns are accepted within 30 days of receiving your Jewels, original shipping costs and gift packaging charges not refunded (unless damaged/defective).
• Returned Jewels must be in original, unworn condition with all documentation.
  Contact us: service@irroya.com for the return address before shipping packages back.
  

Non-returnable Policies:

• Customized/Modified/Engraved/Resized Jewels NOT returnable & refundable. (unless damaged/defective).
• Intentionally-Damaged or Intentionally-Swapped Jewels Prevents returns & refunds.
• Unauthorized/refused delivery packages NOT returned & refunded.
• Clearance Jewels NOT returnable & refundable.
• IRROYA may limit or restrict returns for misuse (e.g., excessive returns or fraud).
  

General Exchage Policies

• If you need to replace the size of your received rings, you can exchange it free of charge within 30 days!

ps: The time of receipt can vary greatly depending on whether or not the Specified Size Ring is in stock!!!

• If the jewelry has Quality Problems and Needs to be Exchanged, please refer to the content of the topic 【Warranty Policies about Repair & Replacement】!!!

Special Exchage Policies

• Missing Gemstone Certificates incur 30% of the paid sale price as a Replacement Fee!!!

More Details:

1. https://www.irroya.com/pages/irroyas-warranty-exchange-cancellation-return-policy
2. Please Contact Us for the latest Warranty & Exchange + Cancellation & Return Policies:

• service@irroya.com
• Amazon Seller Profile Page【https://www.amazon.com/sp?ie=UTF8&seller=AKU0SKQ595S0G&asin=B0DGFT2DM8&ref_=dp_merchant_link】

This is the tips on how to maintain the platinum/rhodium/K gold plated 925 sterling silver jewelry.

♕ Will the platinum/rhodium/K gold plated 925 sterling silver jewelry wear off?

All the jewelry made with platinum/rhodium/K gold plated 925 sterling silver will certainly wear off after you wear it for a long time.

But we can maintain it in our daily life, such as keep the jewelry away from chemical things and take it off when you do some violent works or sports.

If you want a jewel that will not wear off, maybe you can choose the jewelry make with solid 14k or 18k gold.

The quality of solid gold is much more excellent than platinum/rhodium/K gold plated 925 sterling silver .

♕ Care Instruction

- Please use a fine, microfiber or jewelry polishing cloth to clean your jewelry.

- Don't use any chemical agents, ultrasonic cleaners or any other cleaning agents for cleaning the jewelry. Avoid wearing jewelry when applying lotions, hair sprays, perfumers, and especially nail polish remover. Keep away from chemicals & cleaning supplies.

- We recommended removing jewelry before participating in any activities that may be considered abrasive to jewelry. Like: showering, swimming, gardening, dishes, etc. Kitchen and bath are not ideal as they have a high level of moisture and are a common place for harsh chemicals.

- Refrain from exposing your jewelry to extreme temperature environments, hot or cold.

- Refrain from storing your jewelry in extremely dry or extreme moisture environments for long periods of time.

- We recommend having jewelry inspected, cleaned and polished Annually for the longevity and beauty of your piece.

These care tips will keep your jewelry look beautiful for a lifetime!!!

♕🌸 IRROYA Fine Jewelry Team 🌸♕

This is the tips on how to maintain the K gold jewelry.

♕ Will the K gold jewelry wear off?

If you wear a K gold jewelry for a very long time and do not take care of it in your daily life, it will definitely wear out, but it will wear out much slower than a 925 sterling silver jewelry.

♕ Care Instruction

- Please store your jewelry in a special jewelry box, not at the same time with other metal jewelry of different materials to avoid them wearing each other and mixing colors.

- We recommend taking it off and putting it back in its special jewelry box before participating in any activities that may be considered likely to cause abrasive, breakage, or deformation of your jewelry, please make sure not to leave it lying around.

Like: showering, washing hair, swimming, dishes, gardening, cooking, carrying heavy objects, exercising, fixing hair, sleeping, etc.

- Please clean your jewelry regularly with a fine microfiber or jewelry polishing cloth or with a special cleaning agent.

- Please do not use ultrasonic cleaners or other non-specialized cleaning agents to clean your jewelry.

-Please avoid wearing your jewelry while using perfumers, skin care products, hair care products, cosmetics and make-up remover products (especially nail polish remover). Keep your jewelry away from any caustic chemicals and cleaning products.

- Refrain from exposing your jewelry to extreme temperature environments, hot or cold.

- Refrain from storing your jewelry in extremely dry or extreme moisture environments for long periods of time.

- We recommend having jewelry inspected, cleaned and polished Annually for the longevity and beauty of your piece.

These care tips will keep your jewelry look beautiful for a lifetime!!!

♕🌸 IRROYA Fine Jewelry Team 🌸♕